Order Info
[Payment]
We accept international credit cards as below,Visa, Master Card, American Express
[Shipping]
We only handle to ship official and physical copies of publications internationally. To find out precisely if your area is covered to receive or not, the best way is going to process step for your shipping address filled following the process for your shopping cart.
"Shipping fee" by us means the cost for onetime outbound courier cost from Japan.
This fare rate is subject to change without notice.
Under the unstable climate we face, we would recommend you to choose Express, or you could allow possible delays via Standard due to the freight limitations.
●The United States
■ Normal shipping *Cannot be sent to a PO Box.
| Total cost of products | Shipping method | Shipping fee |
|
1 ~
|
Express w/ track no. |
4,000JPY
|
|
More than 20,000JPY
|
Standard w/ track no. |
Free
|
■ Dedicated postage to PO Boxes
| Gross shipping weight *Includes 700 g packing weight |
Shipping method | Shipping fee |
|
1g - 2,000g
|
Standard w/ track no. |
8,000JPY
|
|
2,001g - 3,000g
|
Standard w/ track no. |
11,000JPY
|
|
3,001g - 4,000g
|
Standard w/ track no. |
14,000JPY
|
|
4,001g - 5,000g
|
Standard w/ track no. |
17,000JPY
|
|
5,001g - 6,000g
|
Standard w/ track no. |
20,000JPY
|
|
6,001g - 7,000g
|
Standard w/ track no. |
23,000JPY
|
|
7,001g - 8,000g
|
Standard w/ track no. |
26,000JPY
|
|
8,001g - 9,000g
|
Standard w/ track no. |
29,000JPY
|
|
9,001g - 10,000g
|
Standard w/ track no. |
32,000JPY
|
●United Kingdom,Germany, France, Canada, Australia, New Zealand, Korea
| Total cost of products | Shipping method | Shipping fee |
|
1 ~
|
Express w/ track no. |
4,000JPY
|
|
More than 20,000JPY
|
Standard w/ track no. |
Free
|
●Romania and neighboring countries, Greece
( Due to no postal service with tracking available from Japan currently. )
| Total cost of products | Shipping method | Shipping fee |
|
1 ~
|
Express w/ track no. |
4,000JPY
|
●Outside The United States , Canada, Australia, New Zealand, Germany, France, Romania and neighboring countries, Greece
| Total cost of products | Shipping method | Shipping cost |
|
1 ~
|
Express w/ track no. |
4,000JPY
|
|
More than 20,000JPY
|
Standard w/ track no. |
Free
|
Delivery Time
Please allow unexpected delays by customs and loading congestion due to the current climate.
●The United States - Express tracked
→5 days approx.
●The United States - Standard tracked
→8 - 16 days approx. may vary
●The United States ■ Dedicated postage to PO Boxes - Standard tracked
→10 - 16 days approx. may vary
●Canada&Australia - Express tracked
→5 days approx.
●Canada&Australia - Standard tracked
→8 - 16 days approx. may vary
●Europe - Express tracked
→6 days approx.
●Europe - Standard tracked
→8 - 16 days approx. may vary
●Oceania - Express tracked
→7 days approx.
●Oceania excluding Australia - Standard tracked
→8-13 days approx. may vary
●Asia - Express tracked
→5-7 days approx.
●Asia - Standard tracked
→8-13 days approx. may vary
[Returns and Refund Policy]
We are only delivering brand new products. However, if the product that you have received was in the following condition, we can refund or exchange them.
Examples of exchangeable items.
・Missing pages
・Pages are in wrong order
・Pages are torn or missing
In these cases, please contact us by email along with the photos of the product.However, refunds and exchanges are NOT available in the following cases:Examples of items that cannot be returned or exchanged.
・Damage to the product during shipping
・Water damage of the product during shipping
When you have received the product, and the product was in these cases, please take several photos showing any external and internal damage and contact us.
* We will contact the shipping company and process the compensation.
Based on the condition of the product and terms and conditions of shipping company at the time of shipping, we will contact you to see if we can provide compensation or not.
Sale items (if applicable)
Only regular priced items could be refunded, unfortunately items on the sale cannot be refunded.
[Customs and Taxes]
While you import items from outside your country and the items are on the way, the customs clearances within your country may ask you duty or taxes and so does the courier for subsidiary fees.
In some cases, you could be judged by the custom clearance that the payments are necessary as you are the importer. Unfortunately, we have no control on those judges because it varies depending on the local government.
Please kindly note that when you import any items wherever you live and you import over the world, those custom orders may rise. For these reasons, we cannot accept the refunds if it is concerned with local custom clearances.
We recommend that you may try to search the governmental statement on the internet beforehand the shopping.
You will be advised to contact your local customs and the shipping courier companies to ask further situations with you when the duty or tax payment occurs.
